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Experience more than just intuitive assistance -- backed by our dedication to keeping you informed, you get a travel companion committed to transparency and continuous support.
Perform a broad search across our site to find the precise thing that was 'top of mind'
OR check the FAQ section below.
Booking services for one or multiple trips is exceptionally easy via the 'Trip Hub' page, accessible after login. You can book services that suit your needs based on a 'Play-Plan', an event, or even a random inspiration. Best of all, you can book multiple airfare, hotel, and car services as part of one travel portfolio.
If you've purchased a service through us from our partners, we can typically negotiate a partial or full refund on your behalf within 24 hours, as long as your purchase was refundable (this information would either be in the reservation/ticket details or in the disclaimer).
For our memberships, a full refund can usually be provided up to 3 days after the membership type has been purchased.
We're happy to accept all major credit cards and PayPal for your airfare, hotel, and car services. Just a quick heads-up, though – prepaid cards can't join the party due to those pesky hotel deposit policies. And hey, for memberships and other in-app goodies, feel free to breeze through with Google and Apple Pay
We want you to feel completely in the loop, so we make sure to show you all service costs, from mileage to luggage and taxes. No surprises—just transparency.
You can explore and control individual trip details via the 'Engagement' page. There, you can also do amazing things such as sharing and collaborating on existing plans with friends, family, or clients. We even help you gain insights into plan costs via the 'Budget' review section, which you can even share with others.
We are currently working on offering our users the ability to purchase travel insurance, event tickets, monthly travel subscriptions, and more to simplify the travel experience. We'll be providing updates on these items soon.
In order to best protect your data and due to storage concerns, at the moment, users cannot manually change their email addresses. However, if you need to update your email address, our support team is here to assist you. Simply reach out to them, and they will guide you through the process to ensure your account information is up to date and secure.
At Swift, we take the security of your personal information seriously. We employ a robust system that combines advanced databases, encryption, and other cutting-edge technologies to ensure the utmost protection for your data. Our top priority is to safeguard your information and prevent any unauthorized access. Rest assured, your privacy is our commitment, which is why we diversify the way we manage data to prevent data breaches.
Yes, we prioritize your account security. Swift offers two-factor authentication (2FA) to enhance the protection of your account. You can enable 2FA during the sign-in or account creation process. Additionally, for added flexibility, you can reactivate 2FA at any time through your 'profile' settings. This extra layer of security ensures that your account stays safe and protected.
If you suspect a security issue or encounter any unusual activity, please don't hesitate to reach out to us promptly. Contact our dedicated support team at support@swifttrips.com. We take all reports seriously and will investigate promptly to ensure the security of your account and information
When you delete your profile, there is a window of opportunity to retrieve your data by reaching out to our 'Support Team' immediately (typically a 24 hour timeframe). However, please be aware that our servers undergo regular maintenance. If the deletion aligns with or is close to maintenance schedules, data restoration may be challenging. It's advised to contact us promptly to explore the possibility of recovering your information.
If you suspect unauthorized activity on your account, take the following steps promptly:
At Swift, we offer flexible payment options to enhance your booking experience. We accept all major credit cards for services like flights, cars, and hotels. Additionally, you can use alternative payment methods such as PayPal, Google Pay, and Apple Pay, which are particularly convenient for memberships. It's worth noting that while other payment options are available for various services, prepaid credit cards cannot be used for hotel bookings due to deposit requirements.
Managing your payment details is simple with Swift. Navigate to the 'Transaction History' in your user 'Profile,' where you can easily add or update your payment options. Keep in mind that while you can have multiple payment methods on file, only one can be used per transaction for a seamless booking experience.
At Swift, we love treating our users to special offers! Keep an eye out for exciting discounts and promotions on various services. To stay in the loop and be the first to know about our latest deals, be sure to subscribe to our newsletter. It's the best way to unlock exclusive discounts and enjoy more savings on your travels.
If you're looking for a refund due to a canceled reservation, no worries at all. The process might differ depending on the service. For the smoothest experience, we recommend reaching out directly to the airline, hotel, or car rental company—they usually handle refunds. However, feel free to drop us a line, and we'll gladly assist and attempt to manage the refund on your behalf. Just keep in mind that the refund process is subject to the policies of the specific service providers. When it comes to memberships, we're here to help and can provide a refund if you get in touch within a week of starting the service.
Easy-peasy! To view and download your payment receipts, just cruise over to your 'Profile' and click on 'Transaction History.' There, you'll find a smooth ride through all your transactions. Feel free to download the PDF version of any receipt you need. If you ever hit a bump in the road, our support team is just an email away at support@swifttrips.com. Happy travels!
Unfortunately, at the moment, you can only roll with one payment method per transaction. Whether it's your trusty credit card, smooth PayPal, or snazzy Apple Pay, you'll be able to select one for each activity. We're working on expanding our payment options, so stay tuned for more flexibility in the future.
If you suspect any fishy business in your transactions, don't hesitate – reach out to our Support Team immediately. Share all the details and, if possible, toss in a screenshot of the shady activity. We'll swoop in like heroes to sort things out and keep your Swift journey smooth and secure.
At Swift, we understand plans can change. For our services, we typically allow cancellations within a one-week window. However, for partner services like flights, hotels, and cars, the cancellation policy aligns with the specific terms of those brands and products. It's crucial to check and confirm the cancellation options when making a purchase to avoid any uncertainties.
For certain services, there may be age restrictions. Minors, individuals under the age of 15, are unable to make bookings on their own. Parents or guardians will need to purchase services on behalf of minors. We advise reviewing your country's policies regarding unaccompanied minors for a uninterrupted travel experience.
At Swift, we value our users' opinions, and their feedback forms the foundation of our platform. From the inception of the app to the experiences curated within, user input is our guiding force. We provide various channels for users to connect with us, ensuring continuous improvement and a satisfying Swift experience for years to come. Whether through our support team or social media, we're always here to listen and enhance the Swift ecosystem.
We're actively working on enabling bookings transfers between users. Stay tuned for updates! Subscribers to our newsletter will be among the first to know about this exciting addition. As our platform evolves, we'll keep you informed about other Swift enhancements.
If you're facing technical issues, let's troubleshoot together! First, check your internet connection to ensure it's stable. If the problem persists, try restarting the Swift app or your device. In case you encounter explicit "technical error" messages, capture a screenshot of the experience and reach out to our dedicated support team support@swifttrips.com. We're here to assist you every step of the way.
Zilch, zero, nada. Unlike some other competitors that sell or market user information to partners or external companies we do NOT as part of our promise to provide a seamless and user-centric experience. Plus we hate that ourselves.
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